Do you want to take the stress out of managing a busy call centre and deliver a high level of service to your customers?
Our Call Centre Management Training Course will help take the stress out of managing a busy call centre by providing you with lots of tips and techniques. We’ll provide you with skills that will help with prioritising your day, dealing with and developing people, motivating yourself and the team and using Management Information effectively.
This Call Centre Management training course is delivered as an in-house just for your business.
Course Aims
Call Centres are a busy place, you’ll know this if you work in one now. For that reason Managing in a call centre means you will be as busy as anyone in your environment.
Our Call Centre Management Training Course is designed to give the managers within a call centre with the skills and techniques to manage effectively in this very specific environment.
We look at how to manage the time that you have available effectively, develop the skills of your team, motivate yourself and your team members and deal with issues quickly that need your immediate attention.
The course is highly interactive, providing ample time to put the skills into practice using a range of simulations and skills practice sessions.
Course Objectives
By attending this Call Centre Management Training Course you will:
Be able to effectively plan their day, leaving contingency time for issues that crop up
Know how to generate a sense of ownership from the team reducing reliance on the manager
Be able to deal with HR issues with confidence
Understand a range of tools and techniques that will help with managing time, planning and resource management
Be able to generate buy-in to change and manage the change process effectively.
